Frequently asked questions

How much is an annual subscription?

Individual subscriptions cost $149 AUD (excluding GST) per year. Team subscriptions are available for practices with five or more therapists (maximum 20) and cost $99 AUD (excluding GST) per therapist, per year. International pricing can be found on the sign up page.

Can I cancel my subscription?

Once you purchase an annual subscription, we are unable to offer refunds. This is because you will gain immediate access to a full suite of Mindspace TV resources. If you cancel your subscription, you will still have access to Mindspace TV until your annual subscription expires.

Does my subscription automatically renew?

Yes. Your subscription will automatically renew one year after purchase. You will be notified a week in advance of your subscription auto renew date, and you can cancel the auto renew at any time.

What payment methods do you accept?

We accept all major debit and credit cards through Stripe. We do not store your credit card data, all payment information is stored securely by Stripe.

Are the resources evidence-based?

Yes. All Mindspace TV resources are based on well-known and trusted psychological therapies including CBT, ACT and DBT.

Can I use the resources in group therapy sessions?

Yes. The resources are an excellent way to introduce concepts and strategies in group therapy sessions.

Can the resources be used for all age groups?

Yes. The resources are designed to connect with a broad range of people and age groups.

Can I suggest new topics for content?

Absolutely! We would love to hear your ideas about how we can develop new content, please send us a message.

Is the content available in other languages?

We are currently developing content in languages other than English. If you have a particular request, please send us a message.

Do you offer student discounts?

Unfortunately, we do not offer student discounts at this time.

Do you offer group practice subscriptions?

Yes. Team subscriptions are available for practices with five or more therapists (maximum 20) and cost $99 AUD (excluding GST) per therapist, per year.

Find more information on our sign up page.

Can I download the videos?

Mindspace TV offers videos as a streaming option only. Please ensure you have access to the internet if you are sharing the videos with clients in sessions.

What type of internet connection do I need to view the videos?

Mindspace TV videos can run on any internet connection but the quality of the video image depends on the speed of your connection. For a fast business or home Wi-Fi internet connection (ADSL 2+ and fibre etc) we recommend setting the video quality to 1080p via the settings button which on your computer and tablet is located at the bottom right in the video player window. For mobile devices (tablets and phones) using cellular internet connections we generally recommend leaving the video quality on auto (the default) though you may benefit from setting the video quality to 1080p or 720p (HD resolutions) if you have a strong 4G or 5G connection signal based on your location. When you are using Mindspace TV for the first time we recommend testing the video playback for 20-30 seconds so as to determine the optimal quality for playback at your specific location prior to a session. If you find that playback is problematic at your location you may need to get a faster internet connection or reduce the video quality via the player to a setting that works.

How many devices can I use with my Mindspace TV account?

Each Mindspace TV member can be logged in to 2 devices at one time.

Have more questions?

Making your subscription
go further

Making your subscription
go further

Mindspace TV values compassion and community. That’s why we are a proud funding partner of The Jilya Institute, an Aboriginal community controlled not-for-profit organisation working to improve the mental health of First Nations Peoples across the country.

A major part of The Jilya Institute’s work is providing scholarships to fund the next generation of Indigenous psychologists around Australia.

Mindspace TV directs a percentage of its subscription fees to The Jilya Institute as part of our commitment to community.

Learn more about The Jilya Institute